Last updated: June 2026
GSWS operates on a prepay credit balance. Topping up your balance does not itself constitute a purchase of any specific service — credit is consumed as you order or renew hosting, domains, VPS, GPU compute, or add-ons. Unused credit may be refunded at our discretion, subject to deduction of any non-refundable charges already incurred.
Hosting packages are billed monthly. You may cancel at any time from your account; cancellation takes effect at the end of the current billing period, with no partial-month refund. If you cancel within 14 days of first purchasing a new hosting package and have not used the service beyond initial setup, contact support to request a refund of that package's charge.
Domain registration and renewal fees are non-refundable once the registration has been submitted to the registry, in line with standard ICANN and registry practice. If a registration fails due to a technical error on our part, the charge will be reversed in full.
VPS instances are billed monthly in advance. You may cancel at any time; the instance will remain active until the end of the paid period, after which it is deprovisioned. No partial-month refunds are provided for early cancellation.
GPU compute is purchased in advance for a billing period you select (hourly, daily, weekly, monthly or annually) at the rate shown when you order. The full charge for that period is taken upfront. Stopping an instance pauses it and prevents renewal while it remains stopped, but does not refund or extend the period already paid for. Destroying an instance permanently removes it and prevents future renewal. If you no longer need an instance, stop or destroy it before its next renewal is due to avoid a further period charge. Charges already incurred for a provisioned period are non-refundable, subject to any rights that cannot lawfully be excluded.
Renewals are processed automatically from your credit balance where auto-renew is enabled. We send reminders ahead of upcoming renewals. If your balance is insufficient at the time a renewal is due, the affected service may be suspended; continued non-payment may result in the service (and associated data) being permanently removed after the notice period shown in your dashboard.
To request a refund or query a charge, email support@geig.co.uk with your account email and the relevant order or transaction reference. We aim to respond to refund requests within 5 working days.
