Last updated: June 2026
We aim to resolve issues quickly and fairly. If something hasn't gone as expected, here's how to raise it with us.
Email support@geig.co.uk with your account email, a description of the issue, and any relevant order, transaction, or service references. Most issues are resolved at this stage within a few business days.
If you're not satisfied with the response, reply to the same thread and ask for the matter to be escalated. A member of the team will review the case in full and respond with next steps, normally within 5 business days.
If the issue remains unresolved after escalation, you may submit a formal written complaint by post to GeiG, Tilbury Business Centre, Tilbury Fort, RM18 7ND, United Kingdom, marked for the attention of the Complaints Team. Please include a summary of the issue and the steps already taken to resolve it.
Complaints relating specifically to domain name disputes (such as trademark conflicts) should be raised through the relevant registry's dispute resolution process — see our Domain Registration Policy and the Legal & Policies index for links to the UDRP and equivalent processes.
If your complaint relates to how we handle your personal data and remains unresolved after Step 2 above, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.
